5 Steps to File an Amazon Stolen Package Claim in 2025

A missing package from Amazon is an inconvenience and implies your reliability as a seller. Among its many factors, smooth delivery is central to preserving the confidence of the customers even while competing with other vendors in the marketplace on Amazon. Not surprisingly, package theft increasingly occurs even with the best logistics systems.

Let us walk the Amazon 3P sellers through the ropes of how best to manage stolen package claims in 2025. Be prepared and responsive, and you can insulate your company from holding back on the consequences of delivery mishaps and package theft..

What Is an Amazon Stolen Package Claim?

The stolen package claim in Amazon portrays means through which sellers or buyers report missing packages and seek refunds or replacements for them. Although the A-to-Z Guarantee of Amazon affords buyers comprehensive insurance, it also provides sellers with tools and processes that bear favorably on their management of delivery issues.

For third-party (3P) sellers, knowledge of how to file and resolve stolen package claims is invaluable. Poorly managed claims can cause damaging reviews, plummeted account health, or worse, could incur penalties that affect your winning power for the Buy Box. This step-by-step guide is meant for your navigation of this process and the safety of your business.

Step 1: Verify the Status of the Package

Before you jump into conclusions about the theft, most importantly, check whether the package is delivered or not. Sometimes tracking statuses as “Delivered” are very misleading-telling a package might be left in some odd place or and for some just be still with the carrier.

Tips for Seller

• Find Tracking Info: Track using Seller Central of Amazon to see possible delays or errors in the delivery.
• An Encouragement of Communication: This refers to checking with customers to have a look at their porch, mailbox, and at a neighbor that may have received it wrong.

Step 2: Proof of Delivery Accumulation

When you’ve declared that the package is missing or has been stolen, collect the relevant documentation needed to validate the claim. The more evidence you find, the faster the claim gets resolved.

What You Will Be Needing

• Documents from Carrier: All tracking info, timestamps as well as dates of delivery from the shipping company.
• Delivery Images: For instances where the order was delivered by Amazon Logistics, use delivery photos as proof.
• Customer to keep conversation records: Keep record of every conversation made with the buyers. This will be more valuable if the customer claims that the package is missing.

Step 3: File a Claim Through Amazon

Amazon’s claim filing policy varies based on whether the order was fulfilled by FBA (Fulfilled by Amazon) or FBM (Fulfilled by Merchant).

For FBA Sellers:

FBA meaning fulfilled by Amazon-the first thing you should know is that Amazon takes care of all delivery issues regarding FBA orders. Here’s what you need to do:

Go to Seller Central.

From the Performance tab, locate the affected order.

Then submit your claim under Fulfillment Issues.

For FBM Sellers:

If you fulfil your orders by yourself, you will have to do a bit more than just that:

Carrier: Contact the shipping company, such as USPS, UPS, FedEx, or any other, to file your claim for the package.

Buyer: Update the customer about what you are doing for the issue.

Help an A-to-Z Claim: When the matter is not settled quickly, guide the buyer through Amazon’s A-to-Z Guarantee claim process.

Seller Central > Performance > A-to-Z- Guarantee Claims.

Step 4: Evaluate Refunds or Replacements

Once the claim is filed, you’ll now have to decide whether to give a refund or replace the item or wait until Amazon’s claim investigation is over. Fast action would help them avoid disputes and assure customer satisfaction.

Considerations for Sellers

• High-Value Items: For such costly goods, consider adding shipping insurance or signature confirmation as a preventive measure against similar incidents in future.
• Customer Retention: Replacement should be offered whenever possible to keep customers loyal even when it isn’t directly your fault.

Step 5: Implement Preventative Measures

Although you cannot prevent package theft from happening, there are mitigations you can put in place to secure and protect your shipments from misuse. These actions help in the first instance protect your business but further instill confidence in your customers.

Best Practices

• Real Time Tracking: Activate the delivery notification feature in order that your customers are notified so that fewer queries are raised.
• Tamper-proof Packaging: Tampering-proof packaging is supposed to be available on the packages to deter theft from customers.
• Secure Delivery Options: Secure your delivery drop points by offering Amazon Locker or Hub Locker for delivery.
• Signature Confirmation: It can also safeguard against delivery to the wrong recipient by issuing the package to a person who signs for it in the case of lots that are valuable.

The significance of Efficient Claims Processing

For third-party sellers, the handling of the claims relating to stolen parcels must be precise. The reason is that delays in or unresolved disputes regarding the claims will lead to poor feedback from customers. If you’re relatively new to selling on Amazon, you should be prioritizing How Amazon Product Reviews Drive Business Growth as it eventually affects your Amazon Account Health Rating (AHR), and the eligibility of the seller to enter the competition of winning Amazon Buy Box. A well-planned, timely process can help make customers happy and naturally secure the reputation of your business.

Extra Tips for Sellers

• Using Automated Tools: Most platforms such as Seller Central would have integrated with third-party applications to track claims as well as manage and streamline them.
• Educate Your Buyers: Tips on secure package retrieval should be included in your emails confirming an order, such as suggesting Amazon Locker delivery.
• Review Carrier Performance: Ensure that you periodically check the efficiency of your shipping partners for any issues.

Conclusion

It is a part of the reality of e-commerce, but the right approach can help mitigate the effects of thefts pretty well. Following these five steps will set you up for good in 2025 as far as dealing with claims of stolen packages is concerned. Along with ensuring customer satisfaction, it will protect your seller account and curtail unwanted losses.

At AMZDudes, we assist Amazon sellers in tackling issues such as delivery disputes, account health problems, and strategies for scaling. Call us for an expert solution tailored to your operations today.